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How to use the Technical Help Forum

Harper Β  Β 

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  • Ditch the Label Staff

Welcome to the new Technical Help forum 😁

If you are having a technical issue with our community or struggling to use a particular feature, please use this forum to submit a support request and we'll get back to you. Examples of requests could include:

  • Issues creating an account
  • Questions about our age restrictions
  • Reporting a bug or error
  • Struggling to understand how a feature works
  • Questions about your account settings
  • Issues with badges and achievements

This section is not for posting support requests for our digital mentors. These can be posted here.

You do not need an account or to be logged in to post in this forum. With this in mind, all posts will be held for our approval before going live - this usually takes a few minutes but may be longer during busier periods. Please note that we do log IP addresses for users who post without an account, this is for safeguarding purposes and to prevent abuse of our platform.

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