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Community Guidelines




Ditch the Label Community Guidelines

Ditch the Label's mission is to connect individuals together so that they can build community and share powerful advice and support. In order to achieve our mission, we believe that it is of the utmost importance for us to ensure that our community remains a safe and positive space for all members. These Community Guidelines outline our expectations of behaviour within the community and also details our strategy for keeping you safe and delivering you the best possible experience. All users are asked to familiarise themselves with our Community Guidelines. Violations, whether intentional or not, can result upon account warnings, reduced access, bans, and in serious cases, may be reported to external authorities such as the Police.

About This Community and Who It's For

This community is operated by Ditch the Label, a global youth charity. It is built specifically for young people aged 12-25 and is available worldwide. Users below the age of 13 need parental consent. Unfortunately we are unable to accept members aged 25+, unless considered as a vulnerable adult. We are always happy to advise on other support services for people outside of this age range.

Registration and Personal Information

Registration and participation is free. The information you share with us in the public forum is publicly accessible. The information you share via our Confidential Support feature is confidential. Ditch the Label mentors will always maintain the utmost level of confidentiality, unless we suspect that either you or somebody is at immediate risk of harm. In order to keep you safe, you must not disclose any personal information on this platform or to any users other than official Ditch the Label support mentors, shown with a purple username. This information includes but is not limited to:

  • Your full name, specifically surname
  • Your email address
  • Your phone number
  • Your address or location beyond closest city
  • The name of your school or college
  • Any third party social media handles

In addition, we allow you to use a personal avatar and profile header image, however, these images must not be of you. This is to maintain your privacy and safety. 

We do permit public figures to use an image of themselves and their full name on our community, but these accounts must be verified by Ditch the Label. You can find out more about verified partner and staff accounts here.

Freedom of Expression and Abuse

Our support community is a safe space for all users to express themselves and to talk about topics that are important to them on a judgement-free platform. We operate the strictest level of moderation in order to protect users and their protected characteristics; including but not limited to:

  • Race
  • Religion
  • Sexuality
  • Gender identity
  • Disability

Any content posted on our platform that is considered abusive or disrespectful towards other users and/or protected characteristics will be removed and may result in an account ban. Content that is considered to be bullying, harassing, intimidating or defamatory falls under this policy and is not allowed on our platform.

Age Appropriateness and Prohibited Content

Users are reminded that our platform is used by people from the age of 12 and are asked to consider the age appropriateness of content posted. Whilst we allow swearwords, slang and frank conversation, we may choose to moderate such content from time-to-time to ensure that it remains appropriate. Content that is strictly not allowed includes, but is not limited to:

  • Illegal content
  • Pornography
  • Abusive or threatening content
  • Doxxing/personal information
  • Spam
  • Links to unapproved third parties
  • Rumours, defamation and slander
  • Content in violation of third party intellectual property rights

Healthy Debate

We recognise that users will have disagreements from time-to-time and we ask that all debate is respectful and does not progress to conflict. You may choose to ignore/block other users at your own discretion and report content if you believe that it is in violation of these guidelines.

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