Who are the DT support mentors?
In order to keep you safe and ensure that you can quickly recognise who an account belongs to, we have user badges for verified DTL accounts.
This badge is for staff members who aren’t trained mentors. This includes developers and content creators to community management and moderation. They monitor Community and make note of any feedback users make, so if you have any ideas on how we can improve our Community, flag it with one of our staff members. Comments and posts made by a Staff Member will have a colourful border in order to make their posts distinguishable.
These users are fully trained to offer advice and support and will be the ones most likely responding to your support requests and any threads that require advice and support. Comments and posts made by a Digital Mentor will have a colourful border in order to make their posts distinguishable.
These users are voluntary moderators and are trained to help keep our community a safe and welcoming space for everybody. A warden is your first port of call if you’re worried about a piece of content or user on Community, or are struggling to use a feature. A Warden is not trained to provide specific advice and support, but they can help you use the community and features available. Wardens have a green username and a special Warden badge and signature.
@Daisie is our first official Warden!
How to spot a DTL staff member?
All DTL staff members and official partners use these badges and colour coded titles.
Our community is constantly moderated by our staff members, but if you require advice and support and your post has gone unnoticed please flag this with one of our staff members and they will be happy to help.